Refund policy

At GYROOR Australia, we are committed to offering high-quality products and customer satisfaction. Please review our policy on returns, warranty claims, and other key details.

Warranty Claims

How to Make a Claim

If your purchase is covered under our warranty, please follow these steps to make a claim:

Check Eligibility: Ensure the issue aligns with our warranty terms and is not excluded as wear and tear or misuse.
Complete Registration: Contact us via email with proof of purchase, photos and a detailed explanation of the situation.
Contact Customer Service: Call us at (03) 9087 1234 to confirm information received and we will email a return shipping label if applicable.
Return the Item: Safely package the item and return it to:
- AHA Superstore
- 50 Concorde Drive, Keilor Park, Victoria, 3042

Exclusions from Warranty The following are not covered under warranty:

Damage caused by misuse, improper care, or normal wear and tear.
Damage resulting from overloading, dropping, or using the product outside its intended purpose.
Issues arising from accumulated stress over time (e.g., cracks from overloading or wear), which are not considered manufacturing defects.
Water damage (unless product is specifically rated for water use)
If the item has been altered in any way by the customer or by anyone who does not have GYROOR Australia written approval.

Receive Written Approval: To receive written approval to have an item altered by either the customer or an external service provider, please submit a request via our Customer Service email. Our team will review your warranty status and contact you with the available options.

Inspection Process: All claims are subject to inspection. If the issue is due to misuse, wear, or any excluded cause, repair or replacement options will be offered at a reasonable cost.

Returning Faulty or Incorrect Items

If you’ve received a faulty, damaged, or incorrect item, you may return it or request an exchange.

Conditions for Return

The item must be in its original packaging, including instruction manuals and all accessories.
The item must be unused and in as close to its original condition as possible, unless the fault itself prevents this.
The return must be initiated within 30 days of receiving the item.

Replacement or Exchange

If your item is found to be faulty, defective, or incorrect, and you notify us within 30 days, we will inspect it and offer a replacement or exchange at no additional cost.
We will cover the cost of return shipping if the item is faulty, damaged, or incorrect. For minor purchases under $50 with a manufacturing fault, the faulty part will be replaced accordingly.
We are required to receive the original item from purchase in our warehouse before the new exchanged item can be sent out.

What We Need From You

Proof of purchase (original purchase receipt).
A description of the fault or issue with the product.
An image and video of the fault or issue with the product.

Note: If a product is returned to us as a “faulty item” and, following our in-house inspection, it is determined that the product is operating as intended and not faulty, the following conditions will apply:

The customer will be notified, and the item will be returned to them.
Alternatively, upon request, a 25% refund of the purchase price (excluding shipping costs) may be issued.

Note: Returns must be shipped back within 60 days of receiving your return label. Returns initiated after this period will be ineligible for refund.

If you have special circumstances preventing timely return, please contact us in advance. We may grant a one-time extension of up to 15 days upon approval.

Shipping for Returns

If the return is due to a fault or incorrect item, GYROOR Australia will organize and cover the cost of return shipping.
For other returns, you may be required to cover return shipping costs and assume responsibility for any loss or damage during transit. We recommend using insurance for such returns.

Exchanging a non-faulty item

When exchanging a non-faulty item for a new item the following procedure applies:

This process is initiated within 30 days of the original purchase date.
The item is unopened, unused and in original packaging.
You will cover the return shipping costs.
There will be a $15 re-shipping fee to have the new item sent out to you.
We are required to receive the original item from purchase in our warehouse before the new exchanged item can be sent out.

Change of Mind Policy

We are not required to accept returns or offer refunds for change of mind, but we may accept if the following conditions are met:

The item is unopened, unused, and in its original packaging.
You agree to pay a service fee to cover processing costs.
You will cover return shipping costs.

Return to Sender Policy – GYROOR Australia

If your parcel is returned to GYROOR Australia, the following policy applies:

Re-shipping the Order:

If your order is returned to us and you wish to have it re-sent, a $15 re-shipping fee will apply. This fee covers the cost of shipping the parcel back to you.

Return Without Notification:

If your parcel is returned to us without prior notice or email communication, you will be responsible for covering:

Any return costs charged by the courier.

We recommend notifying us immediately if you experience delivery issues to avoid unnecessary charges.

Store Credit Option:

If you prefer not to pay the re-shipping fee, we are happy to issue a store credit equal to the value of your order (excluding shipping).

Important Notes:

This policy applies to parcels returned due to incorrect address details, failed delivery attempts, or unclaimed packages.
Original shipping fees are non-refundable.

Frequently Asked Questions

What qualifies as a manufacturing defect?
- Manufacturing defects include issues like motor failure, cracks in structural components due to poor construction, or defects in materials affecting functionality.
What if my product breaks years after purchase?
- Warranty coverage does not extend to issues caused by wear and tear or accumulated stress over time, which are outside the scope of manufacturing defects.
What if I am unsure whether my issue is covered?
- Our team will thoroughly assess every claim. If the issue is covered under warranty, we will provide a resolution. If not, we will offer repair or replacement options at a reasonable cost.

Non-Returnable Items

The following items cannot be returned unless they are faulty, damaged, or sent in error:

Clearance or final sale items.

For questions or concerns regarding these items, contact our Customer Service Team at (03) 9087 1234 or info@gyroor.au.

Legal Compliance

Our Returns & Warranty Policy complies with Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act (CGA). This policy does not exclude or limit your rights under ACL, which include your right to a refund, repair, or replacement if goods are faulty, not fit for purpose, or do not match the description.

Policy Updates

AHA Superstore reserves the right to update or amend this policy at any time. Any significant changes will be communicated to customers through our website.

For further assistance, feel free to contact our Customer Service Team at (03) 9087 1234 or email info@gyroor.au.

Scam Site Warning - Public Notice of Brand Infringement

We have identified fraudulent websites misusing the GYROOR brand. Products purchased from these sites may be counterfeit, unsafe, and are not covered by warranty or support.

Do NOT buy from these unauthorized websites:
- https://gyroors.com/
- https://gyroorscooter.shop/
- https://wnloveet.click/
- https://pablovevs.click/
- https://lovefransk.click/
- https://atsuwellxar.shop/
- https://mainstreetmall.shop/

Official sales channels include:
- https://gyroor.com/
- https://gyroor.au/
- https://gyroorboard.com/

Report suspicious sellers to info@gyroor.au.

Limitation of Liability

GYROOR is not responsible for indirect, incidental, or consequential damages such as loss of time, inconvenience, or personal expenses. This does not affect your legal rights to a remedy under ACL or CGA.

Warranty Cover

Hoverboards:

G2: 6 months battery, 12 months parts and labour.

G13: 6 months battery, 12 months parts and labour

Scooters:

X2: 6 months battery, 12 months parts and labour.

H30: 6 months battery: 12 months parts and labour.

GNU: 6 months battery: 12 months parts and labour.

Hoverkarts:

K2 Suspension: 3 months parts and labour.

Graffiti: 3 months part and labour.